Support Worker: Crisis Support Drop-In service (Swadlincote)

“Caring, calming, compassionate” – Are they words people often use to describe you?

Are you looking for a rewarding new role where you can truly make a BIG difference in your local community?

Could you deliver compassionate person-centred support to people with urgent emotional wellbeing needs, and provide them a non-clinical community-based alternative to A&E?

You will be joining an amazing team delivering the service

We are looking to recruit supportive and caring individuals with a passion for helping people in need, to deliver non-clinical mental health and wellbeing support at Derbyshire Mind’s new Crisis Support Drop-In service in Swadlincote!

Derbyshire Mind’s Crisis Support Drop-In services are friendly & supportive non-clinical crisis services for adults who self-define as needing immediate help with their mental health or emotional wellbeing. Located in Buxton, Ripley and Swadlincote, the services offer out-of-hours mental health help, support and signposting in a relaxed and comfortable community environment. The services will be open on Friday evenings, Saturday evenings and Sunday afternoons, all year round.

We have an exciting opportunity for enthusiastic and resilient mental health support workers to join our friendly supportive team and to help deliver this vital service to local people. This will include providing support to people who may be experiencing, or may otherwise experience, a mental health crisis. This includes offering a listening ear along with structured support to develop a wellbeing plan and signposting advice.

The Role

Role:  Support Worker: Swadlincote Crisis Support Drop-In service

Hours: Part time: 51.5 hours over 6-week rota. ‘Week on-Week off’

Salary: £23,453 p/a, pro rata. Actual salary for these part-time hours equates to £5,564.70 p/a.

Contract: Fixed term contract until end of March 2026, with potential for ongoing contract extensions.

Location: Swadlincote Town Centre

Job Purpose: The Support Worker role is to be a key member of the team delivering the Swadlincote Crisis Support Drop-In service on Fridays, Saturdays and Sundays, alongside Peer Support Volunteers. Support Workers are responsible for providing on-to-one and group support to attendees in an empathetic, non-judgemental, person-centred manner. Support Workers will also share the role of Shift Leader each week.

Please note, these roles will be based at Swadlincote, Ripley and Buxton, however CSDI Support Workers are employed on a “flexible by location” basis, so the ability to travel to and from other sites is essential for this role.

Working Pattern: Worked over Friday evenings, Saturday evenings, and Sunday afternoons, on a ‘week on-week off’ basis. (See example rotas included at the end of the Job Description and Person Specification document for more detail on weekly hours) Flexible working required according to the service needs and the need to cover any gaps in the rota. Service runs year-round so the rota will include public holiday working.