Our Policies

Here you can view and download relevant Derbyshire Mind policies. Please get in touch if there is anything else you require.

Complaints Policy

Our policy on how we investigate and respond to complaints about our services, staff or volunteers.

Data Protection Policy

Our policy on how we manage, process and store personal data, to ensure that appropriate privacy and high levels of confidentiality are maintained, in line with relevant legislation.

Equality & Diversity Policy

Our policy on how we set out our commitment to ensuring that the principles of equality and diversity underpin everything we do, as a service provider and as an employer.

Privacy Statement

Our statement on how and why we collect and use personal data.

Safeguarding Adults at Risk Policy

Our policy on how we set out our commitment to protecting the rights of adults at risk to live in safety, free from abuse and neglect.

Safeguarding Children

Our policy on how we set out our commitment to safeguarding and promoting the welfare of children.


National Mind works in partnership with an independent, whistleblowing hotline service called Safecall.  Safecall run an accessible hotline that enables staff to voice concerns in a free and secure way.  This ensures that concerns are logged and handled in a professional manner and brought to National Mind’s attention, as soon as possible, to enable a prompt review and investigation.

The person raising the concern contacts Safecall to make a complaint, using one of the following options

Call Safecall:  0800 9151571

Report online:  www.safecall.co.uk/report